FAQs
Q: How can I get a quote?
A: We usually provide a quotation within 24 hours after receiving your inquiry (excluding weekends and public holidays). If your request is urgent, please email us or contact us directly so we can prioritize your inquiry.
Q: Can I place an order for samples?
A: Yes, sample orders are welcome. Please feel free to contact us for details.
Q: How long is your lead time?
A: It depends on the order quantity and the time of year. Typical lead times are:
In-stock items: 3–7 working days
OEM or custom formulations: 7–15 working days, depending on complexity
Samples: Ready within 2–3 working days after confirming technical specifications
Q: What are your payment terms?
A: We accept T/T, Western Union, L/C, and PayPal. Other terms can be discussed based on your needs.
Q: What shipping methods do you offer?
A: Shipping is available via sea, air, or express couriers (EMS, UPS, DHL, TNT, FedEx, etc.). Please confirm your preferred method with us before placing an order.
Q: Do you offer OEM services?
A: Absolutely. Our OEM/ODM services include:
Custom labeling and packaging
Private formulations
Full OEM/ODM solutions
Q: How do you ensure product quality?
A: We have a strict multi-stage quality control system. All raw materials and finished products are thoroughly inspected by our dedicated QC team to ensure compliance with quality standards.
Q: Do you have a minimum order quantity (MOQ)?
A: Yes, the MOQ varies depending on the specific product. Please contact us for detailed information.
Q: Can I visit your factory?
A: You are very welcome to visit us. Just let us know your travel schedule—we’ll arrange transportation and assist with hotel bookings.
